Wait List App contains two parts:
1. A wait list bot on Messenger that allow Facebook users to add themselves to your business waitlist witha single tap right from their phone and they can check their place in line anytime so they know exactly when their party will be seated. The customers get notify as soon as they are up.
2. Wait List App on your Clover device that allow you to view all the customers waiting in line, their party size and the estimated wait time quoted by our smart engine learned from your business.
After you have downloaded Wait List app from Clover App Market, please follow the steps below to get started.
If you have a Facebook Page tied to a specific Facebook ID, please use it to login Facebook. Otherwise, you could use your personal Facebook ID and Password to login Facebook and set up a Facebook Page for your business at https://www.facebook.com/pages/create. The whole setup process would take only a couple of minutes.
When you open Wait List app, you will see two pop up screens (first screen and second screen) consecutively asking for your permission to manage Facebook Page and send messages from Facebook Page, please click on OK for both. Otherwise, we cannot build the wait list bot for you on Facebook Messenger. On the next screen, please enter your Facebook ID and Password, click on Next, Then click on Connect to connect your Facebook Page with your app.
Below are the screenshots that illustrate the actions in this step:
Please let your customers know that they could get in line using their Facebook Messenger by searching your Facebook Page business name. We will generate a QR code for your page on the paper receipt (however, it will take a few hours for this to show up after your set up). Your unique Facebook Page will be shown on the Web version receipt too.
You can get your unique Facebook Page link (to be shared to your customers or for printing on flyers) by clicking on More (vertical three dots on the right corner in the App) icon, then it will pop up a modal, see the screen shot.
As soon as a new request comes in, you will receive a notification to your Clover device. Once you open the app, you can view and manage the request such as party size, customer profile photo, name and the estimated time. You can notify the customer when they are up and check off the customer when they check in.
Contact Us
Please also take a look of FAQs. If you have any questions using Wait List app, please contact us at support@instabot.ai.