Wait List app enables your customers to get in line anytime anywhere via Facebook Messenger and allows you to view all the customers that are waiting in line, how many party they have, their Facebook profile photos, customers' name and estimated waiting time. You could also notify the customers on their Facebook Messenger when they are up and check off when the customer checks in.
Why would customers use Wait List?Wait List gives their customers the convenience of get in line ahead of time, and the customers can run errands while waiting and get updated with the real time wait time with a single touch on their phone. No install needed.
We’re in the midst of a massive shift as businesses and sciety embrace the chat and messaging platform and consumers come to expect more immediate, always-on communication from brands. More and more customers prefer to reach out to business on mobile.
Instabot is demoncratizing the chatbot building and hosting for SMB with a stunning low cost comparing to other chatbot solutions.
How does Wait List work for the customers?We build wait list bot for you and your customers automatically, no install needed for using the bot. Customers just need to specify how many party they have, and get in line immediately using their Facebook messenger. Wait List chatbot will display the estimated time and customer can get updated with the latest estimated time anytime. They will be notified on the Messenger when they are up.
Where does the estimated time come from?Wait List app will intelligently analyse your business wait time history, and provide the estimated time based on the party size. Should there is a need to adjust the estimated time, you can do that easily in the app.
What type of merchants use Wait List app?Wait List app is for any business with waiting customers, whether you are a restaurant, quick service restaurant, fast food restaurant, bakery, coffee shop, tea house, nails salon, spa, auto detailing shop, vaper shop, or other type of business. It makes both your business more efficient and your customers life much easier.
We are constantly adding new features to Wait List app. If you have a special use case, please contact us at support@instabot.ai
Can customers request to be on wait list through Facebook Messenger outside of the merchant’s business hours?We automatically import your business hours from your Clover Setup. Your Wait List bot on Facebook won't accept requests from the customers outside your business hours. The bot will display your business hours as a gentle reminder.
In addition, as soon as you log out your Facebook account from Wait List app, your wait list bot on Facebook will stop accepting requests from the customers.
What is required to use this app?You will need to create a free Facebook page with Facebook.
What is the setup process for Wait List app?When you open Wait List app for the first time, it will immediately prompt you to enter your Facebook username and password. Once you have entered them, click on Continue, there will be a pop up displaying all your Facebook Pages, click on the “Connect” button next to the page you set up for your business.
Once you are connected, you have completed the setup process. Your customer can immediately start using Wait List via their Facebook Messenger.
How can I switch to another Facebook Page I set up?Just click on the more option icon (three vertical dots) at the right corner of your app. You will see your current Facebook Page name. Click on edit icon next to the name, there will be a pop up that displays all of your Facebook Pages - just click on Connect button next to the Facebook Page that you want the app to connect with.
Why I cannot see my wait list bot on Facebook Page even though I have followed all the steps and successfully connected my Facebook Page in Messenger Ordering app?Very likely you have accidentally denied the permissions to manage and send messages from Facebook Page when you logged into Facebook in our app the first time. To grant the permission to Messenger Ordering, please log on to Facebook.com:
You have blocked this person to send you the messages on Facebook Messenger. You will need to unblock and allow everyone to send you the messages on Facebook Messenger. Please see this video on how to unblock messages on Facebook Messenger.
Contact UsPlease also take a look of User's Guide. If you have any additional questions, please contact us at support@instabot.ai.